Frequently Asked Questions
Everything you need to know about our fresh seaside favorites.
How do you ensure the fish stays fresh during delivery?
We use specialized temperature-controlled packaging and thermal liners to ensure your fish remains chilled at the optimal temperature from our kitchen to your doorstep.
What is your delivery radius and schedule?
We currently deliver within a 15-mile radius of our main shop. Deliveries are made Tuesday through Sunday between 12:00 PM and 9:00 PM.
Do you offer gluten-free options?
Yes, we offer gluten-free batter every Wednesday and Saturday. We use dedicated fryers to prevent cross-contamination for our gluten-sensitive customers.
Can I pre-order my meal for a specific time?
Absolutely. You can schedule your order up to 7 days in advance using our online checkout system to ensure your meal is ready exactly when you want it.
What should I do if my order is incorrect or cold?
Customer satisfaction is our priority. If there is an issue with your order, please contact us within 30 minutes of delivery for a replacement or a full refund.
What payment methods do you accept?
We accept all major credit cards, Apple Pay, Google Pay, and PayPal through our secure online ordering platform.